SUMMARY 

The Technical Training Facilitator provides training and technical support for our comprehensive range of fire detection, suppression, and control equipment to new and existing clients throughout Sub-Saharan Africa. As the Technical Training Facilitator, you must build customer trust by providing professional and accurate training sessions and technical support. 

PRIMARY RESPONSIBILITIES 

Training Facilitator Responsibilities 

• Design, develop, and deliver both theoretical and practical training courses on Technoswitch products, focusing on fire detection, suppression, and control systems. 
• Ensure training content meets the requirements of South African National Standards (SANS), SAQCC, and QCTO, as well as Technoswitch’s internal standards of excellence. 
• Conduct training sessions for customers, partners, and internal teams, ensuring participants gain a solid understanding of product features, installation procedures, and troubleshooting techniques. 
• Evaluate the effectiveness of training programs through participant feedback and performance assessments, making adjustments to improve learning outcomes. 
• Stay current with industry regulations, standards, and best practices to ensure training content is always up to date and compliant with local and international fire safety standards. 
• Provide ongoing support and guidance to trainees after courses, helping to reinforce key learning points and ensure successful application in the field. 
• Prepare and maintain training materials such as presentations, manuals, and online resources, ensuring they are clear, accurate, and accessible. 
• Monitor and report on trainees’ progress, providing feedback to management and suggesting areas for further development. 
• Travel as needed to deliver training at customer sites or events in the South African and African regions. 

SECONDARY RESPONSIBILITIES 

Technical Support Responsibilities 

• Provide expert technical support to customers and internal staff regarding Technoswitch’s fire detection, suppression, and control equipment range. 
• Troubleshoot and resolve technical issues related to product functionality, installation, and maintenance. 
• Respond promptly and effectively to technical queries from customers, ensuring timely resolution via phone, email, or remote support. 
• Collaborate with engineering and product teams to escalate and resolve complex technical issues, ensuring the highest level of customer satisfaction. 
• Maintain and update technical documentation, including product manuals, troubleshooting guides, software etc. 
• Assist in the development of new solutions for recurring technical issues and identify areas for product improvement based on customer feedback. 
• Stay updated on industry trends, new technologies, and Technoswitch product innovations to provide cutting-edge support. 
• Occasionally travel to customer sites for on-site troubleshooting, installations, or technical support, as required. 

GENERAL RESPONSIBILITIES 

• Collaborate with cross-functional teams (including Sales, Engineering, and Product Management) to integrate technical support and training initiatives successfully. 
• Contribute to creating and improving user manuals, FAQs, and other self-help resources, empowering customers and staff to troubleshoot and resolve issues independently. 
• Assist with product demonstrations and provide technical support during product launches, exhibitions, and customer events. 
• Participate in continuous professional development to stay current on industry trends, fire safety technologies, and regulatory changes. 
• Ensure that all company policies and procedures are followed. 
• Assist with tasks related to the company operations that might fall outside the indicated duties and responsibilities. 

QUALIFICATIONS & EXPERIENCE 

Education 

• N3 Certificate, Diploma or equivalent NQF level qualification in Electronics, Electrical, Fire Safety, Information Technology, or a related technical field (preferred). 
• Relevant certifications in technical support, training facilitation, or fire safety systems are advantageous.
• Document: JD Technical Training Facilitator 20241204 E & OE 2 of 2 

Experience 

• At least 2-3 years of experience in technical support or a similar technical role, preferably in the fire detection, suppression, or control equipment sector. 
• Experience designing, delivering, and assessing technical training programs. 
• Familiarity with fire safety industry standards, particularly those relevant to fire detection and suppression systems, will be advantageous. 
• Experience working with ISO 9001:2015 quality management systems is a plus. 

Skills & Competencies 

• Strong troubleshooting and problem-solving skills in technical environments. 
• Excellent verbal and written communication skills, with the ability to clearly explain complex technical information. 
• Proficiency with training tools, presentation software, and learning management systems (LMS). 
• Strong organisational skills with the ability to manage multiple tasks and deadlines. 
• Ability to work independently as well as part of a cross-functional team. 
• Detail-oriented and focused on delivering high-quality technical support and training. 
• Passionate about providing superior customer service and training. 
• Strong interpersonal skills with the ability to engage and motivate a diverse audience. 
• Patient, empathetic, and able to remain calm and professional in high-pressure situations. 
• Highly motivated, proactive, and results-driven. 
• A lifelong learner who is committed to staying up to date with industry trends and advancements. 

REPORTING

• Training Manager

LOCATION

This position is based at our Johannesburg office: Cussonia Park, 3 Ridge Road, Laser Park, Johannesburg, 2170 

SUMMARY

Develop sales opportunities for the company’s fire detection and suppression products within the mining sector in Southern Africa. Identify new business opportunities to generate revenue, improve profitability and help the business grow. Create strategies and action plans to improve short and long-term sales and earnings. This position will require frequent travelling within Southern Africa.

DUTIES & RESPONSIBILITIES

Business development

• Create a business development strategy to increase opportunities in line with the company’s goals and objectives.
• Develop and maintain relationships with consulting engineers, end-users and investors.
• Research and identify new business opportunities - including growth areas, trends, customers, consultants, products and services.
• Generate leads and seek out the appropriate contacts and decision makers.
• Plan promotional strategy, sales campaigns and activities with the General Sales manager, Branch/Sales Manager, Marketing department.
• Research and attend seminars, conferences and events to build your business’s network and profile.
• Create a leads and opportunity pipeline on ERP system, track it and report back on their status.
• Generate budget estimates and system designs for opportunities  collaborating with the Technical Manager to ensure efficient and accurate approach to systems proposed.
• Generate Case Studies, Application guides and consultant specifications for specific market segments and associated risks.
• Stay up to date with the relevant procedures and standards relating to the Fire Detection and suppression industry, as well as the specific target markets requirements.
• Ensure Regional Sales managers and Branch managers are updated on activities, and opportunities generated in their markets. 

General

• Ensures all the company’s policies, practices and procedures are followed.
• Mentor Sales Team on developing business and strategies to create more opportunities within our customer base.
• Ensure details of contacts and companies you are dealing with are logged and maintained on the ERP system.
• Liaise with other departments, i.e. Engineering, Production, Finance and Logistics on possible projects or opportunities, to ensure efficient planning of resources.

Key Performance Indicators

• Research and Analyses of Targeted Market Segment
• Effective Sales and Marketing Strategy
• Planning and Completion of Tasks Timeously
• Communication and Presentation Skills
• Lead generation quality and quantity
• Record Keeping and reporting

REQUIREMENTS

Essential Skills & Experience

• A minimum of 5 years experience in Business Development (preferably within fire detection and suppression within the mining sector)
• The ability to work independently.
• Experience in selling mechanical, electrical or electronic products into the mining and industrial sectors.
• Indication or understanding of system designs and topologies.
• Experience in presenting to large groups and high-profile decision makers.
• Indication of effective data recording, maintaining and reporting to seniors and peers
• Needs to have a reliable vehicle for regular business travel.

REPORTING

Direct

• General Sales Manager

LOCATION

Negotiable within Gauteng, North West, Northern Cape or Mpumalanga regions.